Assisted Service Plan for Dedicated Hosting
After long ado, it's finally here! Managed Dedicated, but we call it Assisted Service Plan. We've had a lot of confusion in the past over what level of service comes with Dedicated and Virtual Dedicated Hosting.
The Old Answer:
Our Dedicated Hosting is un-managed. This means we are responsible for the hardware and network, and you are responsible for the software on the server. Our prices are very low, no setup fee, no lengthy contract. We built our system for value on the dollar, the caveat is that we cannot provide administrative services that typically cost hundreds of dollars an hour, for free.
The New Answer:
If you purchase the Assisted Service Plan for Dedicated Hosting, you get a lot of value for your dollar. This is an add-on for Dedicated Hosting on both the Windows and Linux platforms. We actively maintain backups, monitoring, patching and security scanning of your server. In addition, you are allowed more direct access to our Advanced Hosting Support team and System Administrators! You skip level 1 customer support all together. If you need assistance on your server beyond what's covered in the contract, we will help you for a small hourly fee.
So, the Assisted Service Plan gives you backups, monitoring, patching and security scans, plus access to speak directly to Advanced Support. What we do is provision a server, install Plesk and several utilities that assist us in the additional services we provide. We then create a client level login for you inside Plesk. You have user level privilege on your server, the Go Daddy admins maintain the root/admin level privilege over your server. This allows us to maintain the integrity of your server.
For more information on the Assisted Service Plan, see the Build Your Own Server page. See the Assisted Service Plan and Customer Support tabs about midway down the page.
Dave.
The Old Answer:
Our Dedicated Hosting is un-managed. This means we are responsible for the hardware and network, and you are responsible for the software on the server. Our prices are very low, no setup fee, no lengthy contract. We built our system for value on the dollar, the caveat is that we cannot provide administrative services that typically cost hundreds of dollars an hour, for free.
The New Answer:
If you purchase the Assisted Service Plan for Dedicated Hosting, you get a lot of value for your dollar. This is an add-on for Dedicated Hosting on both the Windows and Linux platforms. We actively maintain backups, monitoring, patching and security scanning of your server. In addition, you are allowed more direct access to our Advanced Hosting Support team and System Administrators! You skip level 1 customer support all together. If you need assistance on your server beyond what's covered in the contract, we will help you for a small hourly fee.
So, the Assisted Service Plan gives you backups, monitoring, patching and security scans, plus access to speak directly to Advanced Support. What we do is provision a server, install Plesk and several utilities that assist us in the additional services we provide. We then create a client level login for you inside Plesk. You have user level privilege on your server, the Go Daddy admins maintain the root/admin level privilege over your server. This allows us to maintain the integrity of your server.
For more information on the Assisted Service Plan, see the Build Your Own Server page. See the Assisted Service Plan and Customer Support tabs about midway down the page.
Dave.
(web site is nit active)
I was asing if the assisted service pla can set up my sql express database to work on the server. the site works locally but it does not work on the net. I can add the service support plan to my server only if i know that the service will include setting up the database
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is there any way to get rid off the ''Trackbacks'' portion in the blog's main page or at least move it after the comments? I think this is kind of confusing for first time users; also for regular users to have to scroll all the way to the button of the page to read the comments is annoying
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Sorry no, there is not a way to switch the order of display. I will bring this up with the blog development staff.
Thanks,
Mike
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Will you add a button BUY NOW beside
"If you purchase the Assisted Service Plan for Dedicated Hosting "
i can't find the price or where to order it or register...
or you should add more details on HOW TO GET
i couldn't stop Smiling when i saw "Our old Answer and our New Answer" you hit the jackpot there. It's all in the choice of words... and so true all trow i have to admit even when you said "Our Dedicated Hosting is un-managed" your staff still sent us up the right path. Thanks Guys !
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Hi. Great Blog. Quick question, I have a linux virtual dedicated server and noticed that godaddy installs php without image support. Is is possible to have a clean install of php with GD image support? I mean, GD comes bundled with php5. Any ideas? I'm even willing to pay a small fee for what should be a basic default feature.
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Roger,
I believe you and I already talked and we took care of this problem for you. Based on your feedback we also plan on adding the GD library to PHP on our shared hosting servers asap.
Thanks for the comment,
Mike
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When will GD Library be installed on all GoDaddy hosting servers? I have both shared and dedicated hosting and I need GD Library on both.
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GD Library is installed on both Linux shared hosting and your dedicated server, depending on your operating system. You can find out more in the following help articles.
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I purchased a new dedicated server with assisted service plan... so far the responses have been very helpful but the response times have been around 24 hours instead of the 3-6, or 12 hours suggested in the emails.
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Thanks for commenting on this. We had some issues meeting our SLAs initially, however response times should be a lot better now. This is a new business line for us and we are constantly looking at how to improve it. Have you been happy with the quality of your responses?
Thanks,
Mike
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Since you promote this new product there is no more access to the "Advanced Hosting Support team". I run 11 dedicated servers and from time to time always the same problem occurs : the Server looses his connection to the internet, which is then unreachable for the server or its programs.
The elapsed time to get the problem solved is now very long. First I have to explain the problem to a "non-expert" who has to communicate the problem to the "expert" in the backoffice and this lasts approx 4 hours. I understand that the "non expert" that receives my call is not a high skilled professional - but it takes sometimes very long to explain technical facts. I am located in switzerland and that makes a phonecall of 30 min expensive ....
When I was able to talk to "experts" this problems got fixed in minutes.
I found the access to "experts" very helpful and efficient.
Hans
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Hans
I sympathize with your situation, it's difficult to keep 11 dedicated servers running 100% operational at all times. The problem you described with inaccessibility is not a common issue. Our data centers have redundant networks, constantly monitored. Our Dedicated network has never dropped offline. The problem you are experiencing on your servers is bound to the services on your servers. I can only assume it's something like the load jumping due to spikes in traffic, mail bombs, or an out of control process. The point of the Assisted Service Plan is to differentiate between managed and un-managed dedicated hosting. The Assisted Service Plan gives you the "managed" service, giving you costly administrative services at a very reasonable price. The prices we list for the non-managed dedicated servers doesn't cover our costs to diagnose and fix software problems isolated to your server. You are the admin, you control what software and what services run on it. It's up to you to ensure it's stability. The fact that you can get a 4 hour turnaround on your requests of this nature is actually pretty good.
The Assisted Service Plan gives you immediate escalation priviledge, and you'll get immediate turnaround on your issues. You don't control the software running on your server, though. It's a trade off, you give up root/admin and pay us and admin fee, and we'll provide you top notch administrative services over your server.
TIP: The Dedicated Hosting Manager (aka "Launch Manager" from the 'My Account Area'), has a reboot feature. I don't recommend using it frequently, because it will be a hard reboot. It's better to remote desktop or SSH to your server and remote nicely, but when you cannot reach your server and you want a hard reboot, request it in the Manager. In times when your server becomes unavailable due to software crashing, a hard reboot may fix the problem.
Dave.
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Dave, techies like Hans and myself, don't need all the features of the Assisted service plan. we can handle software and other issues that it covers, but the level 3 support and access to someone who knows how to troubleshoot a connection issue is or a down server is extremly important. I don't want to be restricted to a user on my dedicated server, but I need access to someone who knows how to troubleshoot a network issue. networks drop off, its possible that a router gets hosed or a switch fails, I can't imagine what Hans is mentioning is always due to his server. In any case, I should have read more here, then I would have realized the response time issues from GD. I can't afford to have my server down for 4 hours waiting on GD to look at it.
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Go Daddy monitors the network at our dedicated hosting data centers 24x7. So if a switch, router, or any other device has an issue we know about it very quick and work to fix it. If there is ever a specific issue with one server and its routing or switching we will help troubleshoot, you do not have to be on the assisted plan to get that level of troubleshooting from our hosting support staff. Have you been told otherwise by support?
Thanks,
Mike
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Hi, i got the website tonight package to build one website out of this domain (chinaehotels.com).
Can I use this website tonight package to build another website for another domain now because I no longer want to build the chinaehotels website anymore
Thanks
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Bradie,
If you login to your Go Daddy account, you can access your settings for Website Tonight and "Change" the domain name to the domain you'd like to use. Then you can go back into Website Tonight and basically start building your new site. The only exception here is if you're using your "Free" website tonight credit that is given with a domain purchase.....that is tied to that specific domain name and can not be used with a different domain.
Hope that helps,
Tanner
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Hey there,
I recently dealt with this setting up a new VDS from GoDaddy with Fedora Linux, PHP5, etc...
I wrote a blog article here that outlines the easy way to solve it, no need for any package managers, manual re-compiles, or any command line anything.
http://worldwidedm.wordpress.com/2009/01/06/godaddy-virtual-dedicated-servers-php-gd-curl/
Hope it helps others who stumble across this thread.
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